Easy excuse to get out of replacing a faulty device "Client Induced Damage"

I am very very angry.... As a longstanding and reasonably regular customer of Evetech and Lenovo products, I am extremely disappointed with a purchase made recently. Bought two laptops (quite pricy as well) to enhance my business capacity and improve my efficiency within my business VASST - Your Virtual Assistant. Purchase was couriered to me (paid extra insurance as well to make sure my purchase is well handled and arrives safely as it is crucial to my business. However - my delivery was left with a neighbour in the first place without notifying me or getting my permission. Upon enquiring where my purchase was, I collected from neighour and in anticipation opened my new laptop to start set up. Laptop screen was not working, connecting to an external monitor, system showed and could make selection of region and language but nothing else, thus conclusion the system might be working (sort of) but the screen was not. Immediately logged a support ticket with Evetech. Following started with emails from support suggesting what to do to test the laptop screen etc and so an up and down email process started. Final conclusion - laptop must be assessed. I travel to Evetech to hand in personally and await outcome, just to be told their assessment on the damage is inclusive whether it is factory / manufacturing fault or what they deem to be "client induced damage", it must be sent to Lenovo for their assessment and conclusion as to whether I cause damaged to my brand new laptop or whether it was damaged elsewhere. Received email on 8 April to inform me that the outcome is that Lenovo concluded their quality control checks were done (according to report sent to me - this was done on 30 September 2025) and that the laptop will not be replaced/refunded or repaired. Evetech as "a gesture of good will" will however provide a damage / insurance report "at no cost". Well - that certainly will not help since I did not even have the opportunity to place the item on the insurance as it was reported as faulty immediately, so what good does that "gesture of good will" do? I urgently needed a laptop, why on earth would I damage a brand new laptop and run the risk of losing thousands of rands in the process. Honestly, that logic is beyond my understanding. I have been working on a beautiful Lenovo Yoga 520 for the past 6/7 years with no problems - still looks brand new because I know how to look after my equipment. Interestingly that while I was sitting waiting at Evetech for their initial assessment outcome there was another client with exactly the same laptop Lenovo LOQ 15IRX10(gaming laptop) which was also returning it after a month because of problems with they laptop just dying on them and other issues (daughter is a student at varsity and needed the laptop for studies). Henre - sales person at Evetech's comment when I asked whether this particular make and model was problematic ? - his response : In comparison to products such as HP the return rate on the Lenovo is much lower, we have sold more than a 1000 over the past few months and at least 90% of them are not returned. Well Henre, it seems as though I am part of the 10% who have had to return the device, just to be told I damaged it. Evetech and Lenovo Lenovo Africa - it might not matter to you, but you have lost my support. I will not be leaving this matter here because I believe the device was faulty before it reached me and I reported it immediately. Just because packaging is not damaged does not mean the device is not faulty or fragile to be damaged lying in warehouses for 6 months.....