eThekwini Municipality electricity faults
Unclaimed Business
|1|10 Reviews (last 12 months)|This business does not respond to reviews
eThekwini Municipality electricity faults
Unclaimed Business
|1
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, eThekwini Municipality electricity faults is drawing considerable frustration from residents across areas such as Umlazi, Isipingo, and Verulam. A recurring theme is prolonged outages lasting multiple days, with customers consistently mentioning spoiled food, deteriorating medication, and lost income from working at home. Many reviewers describe call centre agents and technicians as rude, dismissive, or unreachable, with promised callbacks not materialising. Billing concerns at pay points and repeatedly recurring transformer faults further compound the dissatisfaction, leaving customers feeling unheard and undervalued by the service.
Performance(last 12 months):
Trustindex Rating
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Review Distribution
1|10 Reviews
Jul '25 - Jun '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
4 Apr 2026, 07:20
Rude and *********** eThekwini municipality technicians
I received a call from a very rude technician using this number +27 (61) 343-3564 I reported a fault early in the morning instead of coming to our area to repair the fault, they proceded to Verulam, we don’t have electricity in the area, I wonder how the municipality hires such rude people who behave as if they are doing the community a favour by rendering services
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Anonymous
1 reviews | Active since Jan 2020
4 Apr 2026, 07:20
Rude and *********** eThekwini municipality technicians
I received a call from a very rude technician using this number +27 (61) 343-3564 I reported a fault early in the morning instead of coming to our area to repair the fault, they proceded to Verulam, we don’t have electricity in the area, I wonder how the municipality hires such rude people who behave as if they are doing the community a favour by rendering services
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Anonymous
1 reviews | Active since Jan 2020
20 Sept 2025, 19:55
Bad customer service
The customer service provided it appalling I first spoke to Anitha who hung up on me then received a call back from Mary who was also unbothered about my concerns who also did not want to hear the concerns faced as we have had no electricity for the past 4 days I was promised a call back from Nokuthula Jasmine a manager who has still not called back provided the reference numbers as we reported numerous times Im not happy with the customer service provided its very bad what I faced I would not wish it on any one
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Anonymous
1 reviews | Active since Jan 2020
20 Sept 2025, 19:55
Bad customer service
The customer service provided it appalling I first spoke to Anitha who hung up on me then received a call back from Mary who was also unbothered about my concerns who also did not want to hear the concerns faced as we have had no electricity for the past 4 days I was promised a call back from Nokuthula Jasmine a manager who has still not called back provided the reference numbers as we reported numerous times Im not happy with the customer service provided its very bad what I faced I would not wish it on any one
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Anonymous
1 reviews | Active since Jan 2020
9 Jul 2025, 00:19
No power at Umlazi F section every week.
I really don't understand how come we don't have electricity every week at Umlazi Section F, the food is rotting and it's the middle of the month, what are they expecting us to do?, Ay nihlulwa umsebenzi wenu. These people are worse at they jobs.
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Anonymous
1 reviews | Active since Jan 2020
9 Jul 2025, 00:19
No power at Umlazi F section every week.
I really don't understand how come we don't have electricity every week at Umlazi Section F, the food is rotting and it's the middle of the month, what are they expecting us to do?, Ay nihlulwa umsebenzi wenu. These people are worse at they jobs.
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Anonymous
1 reviews | Active since Jan 2020
3 Jul 2025, 04:54
Power outage almost every week 😕 trenance park
Ref 7490583. We have the same issue almost every second week . It's a burnt fuse/ sensor / switch on the transformer .It keeps getting replaced. Can it not be repaired and solved once. I work from home and struggling a lot with this power because it's normally off for more than 24 to 48 hours and that's lost time for me. This is ridiculou***** this be solved now.
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Anonymous
1 reviews | Active since Jan 2020
3 Jul 2025, 04:54
Power outage almost every week 😕 trenance park
Ref 7490583. We have the same issue almost every second week . It's a burnt fuse/ sensor / switch on the transformer .It keeps getting replaced. Can it not be repaired and solved once. I work from home and struggling a lot with this power because it's normally off for more than 24 to 48 hours and that's lost time for me. This is ridiculou***** this be solved now.
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Anonymous
1 reviews | Active since Jan 2020
2 Jul 2025, 11:31
Overpayment
This is not directed to the faults department my story is I went to Sizakala in Megacity sent my mom to pay only R1000 for electricity the cashier charged my card R3000 I don't know how we went from 1000 to 3000 mom complained they said there is nothing they can do about the charges called capitec bank they also said they can't do anything mind you I have to buy groceries my salary doesn't cover all our expenses in a month called customer care service they dropped the call on me. I'm I don't know what to do in this situation the Sizakala employee told us they can't reverse the money
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Anonymous
1 reviews | Active since Jan 2020
2 Jul 2025, 11:31
Overpayment
This is not directed to the faults department my story is I went to Sizakala in Megacity sent my mom to pay only R1000 for electricity the cashier charged my card R3000 I don't know how we went from 1000 to 3000 mom complained they said there is nothing they can do about the charges called capitec bank they also said they can't do anything mind you I have to buy groceries my salary doesn't cover all our expenses in a month called customer care service they dropped the call on me. I'm I don't know what to do in this situation the Sizakala employee told us they can't reverse the money
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