eThekwini Municipality electricity faults
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
eThekwini Municipality electricity faults
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, eThekwini Municipality electricity faults is drawing considerable frustration from residents across areas such as Umlazi, Isipingo, and Verulam. A recurring theme is prolonged outages lasting multiple days, with customers consistently mentioning spoiled food, deteriorating medication, and lost income from working at home. Many reviewers describe call centre agents and technicians as rude, dismissive, or unreachable, with promised callbacks not materialising. Billing concerns at pay points and repeatedly recurring transformer faults further compound the dissatisfaction, leaving customers feeling unheard and undervalued by the service.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Mbaleigh M
1 reviews | Active since Dec 2022
4 Apr 2026, 09:20
Rude and *********** eThekwini municipality technicians
I received a call from a very rude technician using this number +27 (61) *** I reported a fault early in the morning instead of coming to our area to repair the fault, they proceded to Verulam, we don’t have electricity in the area, I wonder how the municipality hires such rude people who behave as if they are doing the community a favour by rendering services
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Mbaleigh M
1 reviews | Active since Dec 2022
4 Apr 2026, 09:20
Rude and *********** eThekwini municipality technicians
I received a call from a very rude technician using this number +27 (61) *** I reported a fault early in the morning instead of coming to our area to repair the fault, they proceded to Verulam, we don’t have electricity in the area, I wonder how the municipality hires such rude people who behave as if they are doing the community a favour by rendering services
0
Replies (0)MS
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Nokwanda N
1 reviews | Active since Feb 2020
20 Sept 2025, 21:55
Bad customer service
The customer service provided it appalling I first spoke to Anitha who hung up on me then received a call back from Mary who was also unbothered about my concerns who also did not want to hear the concerns faced as we have had no electricity for the past 4 days I was promised a call back from Nokuthula Jasmine a manager who has still not called back provided the reference numbers as we reported numerous times Im not happy with the customer service provided its very bad what I faced I would not wish it on any one
Helpful (0)
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Nokwanda N
1 reviews | Active since Feb 2020
20 Sept 2025, 21:55
Bad customer service
The customer service provided it appalling I first spoke to Anitha who hung up on me then received a call back from Mary who was also unbothered about my concerns who also did not want to hear the concerns faced as we have had no electricity for the past 4 days I was promised a call back from Nokuthula Jasmine a manager who has still not called back provided the reference numbers as we reported numerous times Im not happy with the customer service provided its very bad what I faced I would not wish it on any one
0
Replies (0)