Poor Service Received From Luxe Living Realty

I had a very disappointing experience with Lerato from Luxe Living Realty.

I was placed in a unit without being informed that there were outstanding levy issues affecting the electricity meter. From the first day I moved in, I was unable to buy electricity, and my children and I ended up living without electricity for almost 7 weeks.

Communication from Lerato was extremely poor throughout the process. Messages and calls often went unanswered, and I constantly had to follow up myself for updates. Promises were made that the issue would be resolved “within 24 hours,” but nothing happened for weeks.

During this time, my family suffered financially, emotionally, and physically. We spent extra money on food, transport, charging devices, borrowed money, trying to survive under difficult conditions. My children and I also became sick during this period.

To date, I have still not been compensated for the losses and inconvenience caused by this situation.

I have formally escalated this matter to the PPRA and the Rental Housing Tribunal, and I am still awaiting feedback and resolution.

I strongly discourage anyone from dealing with this property agency or agent.

I also encourage future tenants to ask detailed questions and ensure all unit accounts and utilities are properly verified before moving into any property managed through this agent.