Over 6 Weeks Without Electricity – No Communication or Direction from Eskom

Complaint: Over 6 Weeks Without Electricity – No Communication or Direction from Eskom

Our community has now been without electricity since 4 February, and we are approaching the sixth week without power. Despite several engagements with Eskom, there has been no clear communication or resolution.

Initially, members of the community were engaging Eskom directly to try and resolve the issue. Last week Eskom came to our village and conducted an audit of the houses connected to the transformer. During that visit, Eskom informed us that they no longer wanted to communicate directly with the community and that all communication should now be done through the ward councillor.

We respected this instruction and stepped back from direct communication. However, this has created a new problem.

Today Eskom did not arrive on site as expected, and when we followed up with the ward councillor, the councillor confirmed that Eskom has not communicated anything — no explanation for why they did not come, and no update on the way forward.

This leaves the community in a difficult situation: - Eskom says they will only communicate with the ward councillor - But they are not communicating with the ward councillor either - The community is therefore left without information, without direction, and still without electricity

During the audit last week, it was indicated that only two houses out of the 13 connected to the transformer had ******* connections, meaning the majority of households are compliant. Yet the entire community continues to suffer the consequences.

At this point we urgently need Eskom to provide: - Clear communication on what the next steps are - An explanation for why the team did not come on site as expected - A timeline for when electricity will be restored - Proper communication with the ward councillor, as Eskom themselves instructed

Six weeks without electricity is extremely difficult for the community, and the lack of communication is making the situation worse.

We are simply asking Eskom to communicate clearly and resolve the issue.