No electricity for a week.

I reported a fault at our house of a power outage on Wednesday 07:00. Our power went off at 21:00 previous day. We are only 220 houses in Grotto bay. Only our house was affected by the outage. This tells me a fault on eskom side. I got this number from call centre 1134519819. I heard nothing and Thursday reported it on the only working thing at eskom, Alfred the bot. Since then I received we are aware of your problem. That is all that I get. My freezers, and everything perished. Almost one week without power. I spoke to some guy on Friday and he told me they would fix it over the weekend. Nothing happened. I phoned him today and he asked me a couple of questions to help him understand the problem so he can decide if it is worths eskom time to fix my power. My meter in the house is dead. No power. I dont work for eskom but even I can guess that the trip-switch in the eskom box tripped.