Building falling apart as Eris stands back and does nothing

We rent an office in Newlands Terraces. I informed Eris that there was water dripping from the ceiling boards and that the ceiling panels would likely collapse unless they attended to the problem. They did nothing and a few weeks later the ceiling boards collapsed and water came pouring into the office (aircon problem).

It's now a more than a week after I informed Eris of the ceiling collapsing, and they have not fixed it. Instead we have been advised to switch keep the aircon switched off in the the midddle of summer and water continues to drip out.

In addition to this, the urinals have been broken for well over a month maybe two. This is gross and makes for terrible hygeniene as some people still continue to use the broken urinals. Fix them Eris!