ER24 Liaibility claim postponed for 4 weeks due to Paladin change of bank details

I have a liability claim with ER24 which has been postponed for payment for the 4th week now because their Underwriting company Paladin, has changed their banking details and it is now taking 4 weeks to reload Paladin banking details. How ubsurd is that? I am told the matter is taken serious and ER24 Brokers assured me they understand the matter has been taking long, its now been looked at as priority issue. But this is the 4th week its treated as priority matter and how much of prioritising this matter then postpone then priorities for time. The prioritization will be followed by my questions then be told again that the matter is being prioritised every week, days and now a month.