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I am writing to formally raise a complaint regarding unauthorized deductions from my mother’s SASSA grant. These deductions are allegedly for a policy that she never joined.

I contacted your office at [086 166 6333] to request a copy of the contract as proof of her enrollment. Unfortunately, your complaints department was unable to assist, stating that a thumbprint was used as a signature. You advised that an investigation would be conducted once my mother’s details (ID, affidavit, and bank statement) were submitted to your WhatsApp number [064 592 1014]. However, this number does not appear to provide proper assistance or verification options, which raises further concern.

It is deeply troubling that elderly citizens are being exploited in this way, with deductions made without their knowledge or consent. I urge your company to take immediate action to resolve this matter, stop the deductions, and refund the amounts already taken.