Horrible and traumatic experience

Checked into the resort on 30 April 2026 and was allocated Chalet 28. All was okay until the fire alarm went off, without any cause, at about 21:30. I was assured that all was well and there is nothing to worry about. The guard came and turned it off while we were waiting outside as we have young children whom we were protecting from the deafening fire alarm noise.

At about 00:05, while we were all asleep, the fire alarm went off again, without cause, prompting all of us to wake up and run to get the kids to the car. It was raining heavily at that point and quite chilly. I then called the hotel reception to move me to another chalet. It was on the next street and had to carry my own bags in the rain to move. Upon check out, I was told that the manager would call me to render an apology, to no avail. My kids are left traumatised because of the horrible experience.