********* BUSINESS PRACTICES -Do NOT use Elite Service Centre UNLESS YOU WANT TO BE **********-

My Kirby vacuum cleaner was collected by courier over 4 weeks ago. I received a call from Marcus telling me that the electrical cord and start/off lever needed to be replaced. I know that there was nothing at all wrong with my vacuum cleaner - yes the cord had nicks which were covered with insulation tape but there was nothing wrong with the on off lever. I was quoted around R2900 which I grudgingly accepted after paying Elite Service Centre R1750 last year for a machine I only use once a week to vacuum rugs. I have requested the recording of the call advising me of the issues with my machine. On Tuesday, I received an invoice saying the handle had to be replaced and height adjusted and other items which were not even mentioned in the call made to me. I again grudgingly paid them R3050 on Tuesday and advised them that I needed the vacuum cleaner by Friday. They have my vacuum cleaner and I need it back hence the payment. No sign of the voice recording nor of my machine this evening even though I was promised call backs. They conduct business very *********ly and I will be reporting them to the Consumer Goods & Services Ombudsman as well as Kirby HQ