

Elevate Debt Solutions
Based on recent customer reviews, Elevate Debt Solutions is facing serious customer dissatisfaction centred on unauthorised debit orders, poor communication, and disputed mandates. Customers consistently mention money being deducted from their accounts without signed agreements, and a recurring theme is the inability to reach the company once funds have been taken. Many reviewers describe being promised callbacks that never materialise, and several express frustration that promised debt review or credit score services were not delivered. Trust and refund handling emerge as dominant concerns throughout the feedback.
TrustIndex
2
Jul '25 - Jun '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I am disgusted at their service, I have been calling them for over a month and spoke to a lady by the name of Bridget, I do not have any business with as the consultant I spoke to said they from Maxlaw, i then saw debit orders going off from mt bank account which i did not authorized, Bridget advised someone will call back, up until this very minute I am still waiting and when I call the offices then Bridget places me on hold for more than 20minutes and still does not come back to me, I am just requesting the refund for the past 2months
1 reviews | Active since Jan 2020
I am disgusted at their service, I have been calling them for over a month and spoke to a lady by the name of Bridget, I do not have any business with as the consultant I spoke to said they from Maxlaw, i then saw debit orders going off from mt bank account which i did not authorized, Bridget advised someone will call back, up until this very minute I am still waiting and when I call the offices then Bridget places me on hold for more than 20minutes and still does not come back to me, I am just requesting the refund for the past 2months
1 reviews | Active since Jan 2020
This people called talking about mtn li e was bad and i waiting on a call from mtn they signed me up with god knows what trying to call them to cancel but no luck lady keep saying someone will phone me and no call back
1 reviews | Active since Jan 2020
These people are ****mers. They deducted from a R750 from my account without a signed mandate. How the F do they get this right. They don't respond to emails. I'm going to open a case against them. I've checked my email and no proof of me doing any sort of business wit them is send to my email address. There is no mandate from these n@@iers
1 reviews | Active since Jan 2020
These people are ****mers. They deducted from a R750 from my account without a signed mandate. How the F do they get this right. They don't respond to emails. I'm going to open a case against them. I've checked my email and no proof of me doing any sort of business wit them is send to my email address. There is no mandate from these n@@iers
1 reviews | Active since Jan 2020
I've sent them whatsapp messages, email and phone calls with no response the only response I got was after they deducted my money of which the calls and other communication was for them not to deduct my money and cancel every. I have proof on my side they said their financial department will get back to me after 24 hours and it's more than 24hours now. I don't want anything to do with that company
1 reviews | Active since Jan 2020
I've sent them whatsapp messages, email and phone calls with no response the only response I got was after they deducted my money of which the calls and other communication was for them not to deduct my money and cancel every. I have proof on my side they said their financial department will get back to me after 24 hours and it's more than 24hours now. I don't want anything to do with that company
1 reviews | Active since Jan 2020
I've called them a several times even sent emails for them to cancel my debit order and clearly they don't want to co-oparete with me and can they please make sure they don't take my money
1 reviews | Active since Jan 2020
I am livid and I hope im with the right company as this is going to make me even more annoyed if it is not. I app**** for a loan last week and they couldnt offer me a loan due to debt review. The lady offered to have the debt review removed and it would cost 750 end of FEBRUARY and end of MARCH. Yet your company decided to debit now already at the end of January. I can not reverse the debi check and I can not stop it because it is blocked with the provider and the bank cant do nothing about it. I DEMAND THAT DEBI CHECK BE UNBLOCKED. MY MONEY REVERSED AND THE DEBI CHECK STOPPED AS I WILL NOT WORK WITH A COMPANY THAT CANT EVEN KEEP THEIR WORD FROM DAY ONE. I HAVENT EVEN SIGNED ANY DOCUMENTATION FOR THE REMOVAL OF THE DEBT REVIEW YET. NO SERVICE AGREEMENT NOTHING. YOU WILL REFUND ME AND YOU WILL CANCEL ALL FURTHER SERVICE ON MY BEHALF. I EXPECT AN ANSWER TODAY.
1 reviews | Active since Jan 2020
I am livid and I hope im with the right company as this is going to make me even more annoyed if it is not. I app**** for a loan last week and they couldnt offer me a loan due to debt review. The lady offered to have the debt review removed and it would cost 750 end of FEBRUARY and end of MARCH. Yet your company decided to debit now already at the end of January. I can not reverse the debi check and I can not stop it because it is blocked with the provider and the bank cant do nothing about it. I DEMAND THAT DEBI CHECK BE UNBLOCKED. MY MONEY REVERSED AND THE DEBI CHECK STOPPED AS I WILL NOT WORK WITH A COMPANY THAT CANT EVEN KEEP THEIR WORD FROM DAY ONE. I HAVENT EVEN SIGNED ANY DOCUMENTATION FOR THE REMOVAL OF THE DEBT REVIEW YET. NO SERVICE AGREEMENT NOTHING. YOU WILL REFUND ME AND YOU WILL CANCEL ALL FURTHER SERVICE ON MY BEHALF. I EXPECT AN ANSWER TODAY.
Based on recent customer reviews, Elevate Debt Solutions is facing serious customer dissatisfaction centred on unauthorised debit orders, poor communication, and disputed mandates. Customers consistently mention money being deducted from their accounts without signed agreements, and a recurring theme is the inability to reach the company once funds have been taken. Many reviewers describe being promised callbacks that never materialise, and several express frustration that promised debt review or credit score services were not delivered. Trust and refund handling emerge as dominant concerns throughout the feedback.
Elevate Debt Solutions has a TrustIndex of 2 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Elevate Debt Solutions across 30 total reviews. How is the TrustIndex calculated? →