Bad customer service, no professionalism

I am so dissapointed in this organisation. I had to call and send emails a thousand times only to be told by a certain consultant that my documents have not been received. I called again and one consultant told me my documents were received a month ago, but they have not been uploaded on the system yet it should only take 10 working days to reflect after receiving the documents. This shows that they got my documents but just decided to leave them unattended.I am deeply disappointed because I was thinking highly of Ecsa but with the terrible experience I went through, I am just thinking otherwise.