Poor and unsatisfactory service

Unsatisfactory attendance to my complaint and unbecoming behaviour by the service manager with my complaint telling me even if I can go to Laywers I will never win yet we wanted them to fix the car that got damaged after their technitian gave me inaccurate advice.They told us of their fights with volvo and that they never manufactured volvos. When I said i was not happy she crushed the discount paper and indicated that she was retracting her discount. She was very emotional instead of resolving the complaint calmly. I am very unhappy, disappointed and appalled. I want them to fix my car.