Eazi Real Estate
4.8|745 reviews
CM
Charne Muller-Isaks
1 reviews | Active since Member
06 May 2026, 08:56
Buyers be wary: Helpful agent until the sale was done
I had a mixed experience with Herman from Eazi Real Estate. Initially, he was helpful and responsive throughout the viewing and offer process. However, the experience changed drastically once the sale was finalised.
Several issues came to light within days of handover: 1. We identified lifting floors within 12 days of moving in. Although the agent verbally acknowledged the issue at the time, he later denied the interaction when I raised it formally. 2. The brand-new built-in oven was missing all internal racks and the seller refused to replace or pay for part of the R640 cost. 3. Only a single key and remote was provided for all doors including Trellidoors and electric entrance gate, leaving us with a R2000 security cost.
When we attempted to resolve these reasonably, the agent shifted entirely to protecting the seller’s interests, ignoring previous verbal assurances.
Advice to future buyers: Do not rely on verbal agreements or the perceived "helpfulness" of the agent. Document every single observation—no matter how small—via email or WhatsApp immediately. Ensure you open every appliance and check every key before signing off, as the support ends the moment the commission is secured.
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Replies (1)Eazi Real Estate's replyOfficial
06 May 2026, 15:16Good day Charne,
Thank you for your feedback. We’re sorry to hear that your post-transfer experience has been disappointing — we understand how important a smooth handover is.
We do, however, feel it’s important to provide some context. As per the signed agreement, the property was sold on a voetstoots basis, meaning in its current condition, based on the information available and disclosed at the time. Our role is to facilitate the transaction fairly, acting in the best interests of both buyer and seller, and relying on the information formally documented.
It’s also important to note that once the transfer is underway, the transferring attorneys take the lead role in managing and resolving transactional matters, and as the estate agency, we are limited to a supporting function during this phase.
With regards to the concerns raised:
We would welcome the opportunity to discuss this further and see how we can assist. Please feel free to reach out to our sales manager directly.
We wish you well in your new home.
Kind regards,
Eazi Real Estate
Thank you for your feedback. We’re sorry to hear that your post-transfer experience has been disappointing — we understand how important a smooth handover is.
We do, however, feel it’s important to provide some context. As per the signed agreement, the property was sold on a voetstoots basis, meaning in its current condition, based on the information available and disclosed at the time. Our role is to facilitate the transaction fairly, acting in the best interests of both buyer and seller, and relying on the information formally documented.
It’s also important to note that once the transfer is underway, the transferring attorneys take the lead role in managing and resolving transactional matters, and as the estate agency, we are limited to a supporting function during this phase.
With regards to the concerns raised:
- Laminated flooring can naturally have some movement as a floating installation, which is not uncommon. That said, we did assist by engaging the seller to gather further information.
- The seller has confirmed that all items in their possession, including oven components and keys, were handed over. There was no contractual specification around quantities, and these items were available for inspection prior to transfer.
We would welcome the opportunity to discuss this further and see how we can assist. Please feel free to reach out to our sales manager directly.
We wish you well in your new home.
Kind regards,
Eazi Real Estate
Best regards,
Eazi Real Estate's reply06 May 2026, 15:16
Official
Good day Charne,
Thank you for your feedback. We’re sorry to hear that your post-transfer experience has been disappointing — we understand how important a smooth handover is.
We do, however, feel it’s important to provide some context. As per the signed agreement, the property was sold on a voetstoots basis, meaning in its current condition, based on the information available and disclosed at the time. Our role is to facilitate the transaction fairly, acting in the best interests of both buyer and seller, and relying on the information formally documented.
It’s also important to note that once the transfer is underway, the transferring attorneys take the lead role in managing and resolving transactional matters, and as the estate agency, we are limited to a supporting function during this phase.
With regards to the concerns raised:
We would welcome the opportunity to discuss this further and see how we can assist. Please feel free to reach out to our sales manager directly.
We wish you well in your new home.
Kind regards,
Eazi Real Estate
Thank you for your feedback. We’re sorry to hear that your post-transfer experience has been disappointing — we understand how important a smooth handover is.
We do, however, feel it’s important to provide some context. As per the signed agreement, the property was sold on a voetstoots basis, meaning in its current condition, based on the information available and disclosed at the time. Our role is to facilitate the transaction fairly, acting in the best interests of both buyer and seller, and relying on the information formally documented.
It’s also important to note that once the transfer is underway, the transferring attorneys take the lead role in managing and resolving transactional matters, and as the estate agency, we are limited to a supporting function during this phase.
With regards to the concerns raised:
- Laminated flooring can naturally have some movement as a floating installation, which is not uncommon. That said, we did assist by engaging the seller to gather further information.
- The seller has confirmed that all items in their possession, including oven components and keys, were handed over. There was no contractual specification around quantities, and these items were available for inspection prior to transfer.
We would welcome the opportunity to discuss this further and see how we can assist. Please feel free to reach out to our sales manager directly.
We wish you well in your new home.
Kind regards,
Eazi Real Estate
Best regards,