JV
JH V
1 reviews | Active since Oct 2023
19 May 2026, 09:16
Easy Equities : NO Communication or Transparency on Portal Down time
The past weekend was a showstopper for all clients, as the portal was not available for almost the full weekend for maintenance. After being in IT myself for more than 42 years, I do understand the need for some scheduled maintenance that has to be performed from time to time, system wise and/or infrastructure wise…
However, not informing clients in advance of these scheduled down times, are totally unforgivable and should not be how you treat your more than 700,000 users to find this out, only once they are trying to sign on.
The message displayed, does not even advise when the maintenance has started and when it is expected to be completed.
We do receive very regular mails from you, however I cannot find a mail that has informed your client base on the scheduled maintenance in advance, with estimate down times and dates.
This is not acceptable and shows your neglect towards the 700,000 + clients. This is also not Best Practice from an IT perspective.
Kindly please ensure that future maintenance that might affect any portion of a client’s experience, are indeed timeously, communicated to your more than 700,000 users/clients. This is the correct way to do it, indeed.
In my mind, this raise questions on EE’s integrity and loyalty towards their client base, which will have a negative impact on the trust relationship, which is highly important in the financial sphere.
I believe actually more than 2 million clients were affected in the end..??!!
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Replies (1)JV
JH V's updateReviewer Update
20 May 2026, 20:10I love it when "business has not rep****", as per HelloPeter...
It just confirms my perception that EE do not really support client trust, transparency, which is supported by good and proper communication.
Interestingly enough - I actually manage my own EE account and nine (9) others for my grandchildren, which means that if a communication was sent to all clients, I should have received at least 10 e-mails with the same message, which I did not..!!??
I checked my wife's email box earlier this afternoon and guess what I have found...
There was indeed such a mail sent to clients, which now thicken the plot - why, if I look after 10 different accounts, as mentioned, all using the same e-mail address, did I not receive this communication at all .. ??
I previously has asked a similar question, more to do on normal mails, which I then also should get tenfold, but NO, sometimes it is addressed to me, sometimes to one of the grandkids, sometimes I guess there is other mails not getting to me, etc., but never the same mail to all 10 clients .. ??
Could you please advise on this matter, as it really seems very strange and I am pretty sure, using GMAIL is not part of the problem as well...
Thank you very much.
It just confirms my perception that EE do not really support client trust, transparency, which is supported by good and proper communication.
Interestingly enough - I actually manage my own EE account and nine (9) others for my grandchildren, which means that if a communication was sent to all clients, I should have received at least 10 e-mails with the same message, which I did not..!!??
I checked my wife's email box earlier this afternoon and guess what I have found...
There was indeed such a mail sent to clients, which now thicken the plot - why, if I look after 10 different accounts, as mentioned, all using the same e-mail address, did I not receive this communication at all .. ??
I previously has asked a similar question, more to do on normal mails, which I then also should get tenfold, but NO, sometimes it is addressed to me, sometimes to one of the grandkids, sometimes I guess there is other mails not getting to me, etc., but never the same mail to all 10 clients .. ??
Could you please advise on this matter, as it really seems very strange and I am pretty sure, using GMAIL is not part of the problem as well...
Thank you very much.
JV
JH V's update20 May 2026, 20:10
Reviewer Update
I love it when "business has not rep****", as per HelloPeter...
It just confirms my perception that EE do not really support client trust, transparency, which is supported by good and proper communication.
Interestingly enough - I actually manage my own EE account and nine (9) others for my grandchildren, which means that if a communication was sent to all clients, I should have received at least 10 e-mails with the same message, which I did not..!!??
I checked my wife's email box earlier this afternoon and guess what I have found...
There was indeed such a mail sent to clients, which now thicken the plot - why, if I look after 10 different accounts, as mentioned, all using the same e-mail address, did I not receive this communication at all .. ??
I previously has asked a similar question, more to do on normal mails, which I then also should get tenfold, but NO, sometimes it is addressed to me, sometimes to one of the grandkids, sometimes I guess there is other mails not getting to me, etc., but never the same mail to all 10 clients .. ??
Could you please advise on this matter, as it really seems very strange and I am pretty sure, using GMAIL is not part of the problem as well...
Thank you very much.
It just confirms my perception that EE do not really support client trust, transparency, which is supported by good and proper communication.
Interestingly enough - I actually manage my own EE account and nine (9) others for my grandchildren, which means that if a communication was sent to all clients, I should have received at least 10 e-mails with the same message, which I did not..!!??
I checked my wife's email box earlier this afternoon and guess what I have found...
There was indeed such a mail sent to clients, which now thicken the plot - why, if I look after 10 different accounts, as mentioned, all using the same e-mail address, did I not receive this communication at all .. ??
I previously has asked a similar question, more to do on normal mails, which I then also should get tenfold, but NO, sometimes it is addressed to me, sometimes to one of the grandkids, sometimes I guess there is other mails not getting to me, etc., but never the same mail to all 10 clients .. ??
Could you please advise on this matter, as it really seems very strange and I am pretty sure, using GMAIL is not part of the problem as well...
Thank you very much.