Poor service Durban metro electricity

I have lost hope with Durban electricity, we are paying for electricity, but since the loadshedding we ve recurrently experienced recurring power outage which only affect few houses, today is day 4 without electricity no explanation nothing, yet they promised to resolve the problem within 24hours,the sad part is people who are not paying for electricity have electricity, this problem affects us who are paying for electricity, this is very very sad and heart breaking. For the entire month of May we have been reporting the same problem, we are now in mid June.!