Duck Apparel
Claimed Business
|3.8|9 Reviews (last 12 months)|This business does not respond to reviews
Duck Apparel
Claimed Business
|3.8
9 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
50Very Likely
NPS Score
50
Recommended: Very Likely
Review Distribution
3.8|9 Reviews
Sep '25 - Aug '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCA
Christine A
1 reviews | Active since Jul 2011
27 May 2026, 20:35
Poor after-sales service
To be clear: the jacket itself is fantastic quality, but the after-sales service, communication, hidden exchange costs, and handling of this refund process have been extremely disappointing for a premium-priced product. I’m extremely disappointed with the way my exchange/refund process has been handled by Duck Apparel. I purchased a parka for R3599 on 21 April. After receiving it, I requested an exchange for a bigger size. I understood that I would be responsible for the courier cost to return the original jacket. However, what was never properly made clear upfront is that customers are also expected to pay an additional R150 delivery fee for the replacement jacket, which you need to do before your exchange is logged. So in total, I paid an additional R350 (courier and delivery), on top of an already premium-priced jacket. Because of these unexpected costs, I decided to cancel the exchange and requested a refund before the replacement jacket had even been collected or dispatched. Unfortunately, this was apparently not processed in time, because the replacement jacket was still delivered to me on 6 May. I immediately informed Duck Apparel and was told they would arrange a courier collection. A collection was scheduled for 14 May, and I waited the entire day for the courier, but nobody arrived. I then followed up twice via email and initially received no response. I eventually sent another detailed email explaining the situation again and even offered to keep the replacement jacket if I could simply repay the R150 delivery fee. The response I received was extremely frustrating. I was told the order had been cancelled and I therefore could not keep it, that courier costs were my responsibility, and that the R150 refund was supposedly a “gesture of goodwill.” At this stage, I still had not received any refund whatsoever for the original jacket. I once again explained the full situation, attached all previous email correspondence as proof, and only then did they agree to arrange another courier. After further delays and more follow-ups from my side, a courier finally arrived to collect the jacket on 26 May — with notice only on the day of collection. The jacket has now finally been collected, and I am waiting for confirmation that it has been received and for my refund to be processed. Unfortunately, this entire experience has left a bad impression on me. I have always wanted one of their jackets, but after this process, I honestly think I can do without it.
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Christine A
1 reviews | Active since Jul 2011
27 May 2026, 20:35
Poor after-sales service
To be clear: the jacket itself is fantastic quality, but the after-sales service, communication, hidden exchange costs, and handling of this refund process have been extremely disappointing for a premium-priced product. I’m extremely disappointed with the way my exchange/refund process has been handled by Duck Apparel. I purchased a parka for R3599 on 21 April. After receiving it, I requested an exchange for a bigger size. I understood that I would be responsible for the courier cost to return the original jacket. However, what was never properly made clear upfront is that customers are also expected to pay an additional R150 delivery fee for the replacement jacket, which you need to do before your exchange is logged. So in total, I paid an additional R350 (courier and delivery), on top of an already premium-priced jacket. Because of these unexpected costs, I decided to cancel the exchange and requested a refund before the replacement jacket had even been collected or dispatched. Unfortunately, this was apparently not processed in time, because the replacement jacket was still delivered to me on 6 May. I immediately informed Duck Apparel and was told they would arrange a courier collection. A collection was scheduled for 14 May, and I waited the entire day for the courier, but nobody arrived. I then followed up twice via email and initially received no response. I eventually sent another detailed email explaining the situation again and even offered to keep the replacement jacket if I could simply repay the R150 delivery fee. The response I received was extremely frustrating. I was told the order had been cancelled and I therefore could not keep it, that courier costs were my responsibility, and that the R150 refund was supposedly a “gesture of goodwill.” At this stage, I still had not received any refund whatsoever for the original jacket. I once again explained the full situation, attached all previous email correspondence as proof, and only then did they agree to arrange another courier. After further delays and more follow-ups from my side, a courier finally arrived to collect the jacket on 26 May — with notice only on the day of collection. The jacket has now finally been collected, and I am waiting for confirmation that it has been received and for my refund to be processed. Unfortunately, this entire experience has left a bad impression on me. I have always wanted one of their jackets, but after this process, I honestly think I can do without it.
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JP
Jeanriette P
1 reviews | Active since Apr 2026
1 Apr 2026, 11:14
Loving the Duckknit Trio!
Ordered the Duckknit Trio from Duck Apparel, and the quality and feel against the skin is super, soft and luxurious. Thank you for sharing this with us, can't wait for winter. You never fail to disappoint. Happy Customer!
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Jeanriette P
1 reviews | Active since Apr 2026
1 Apr 2026, 11:14
Loving the Duckknit Trio!
Ordered the Duckknit Trio from Duck Apparel, and the quality and feel against the skin is super, soft and luxurious. Thank you for sharing this with us, can't wait for winter. You never fail to disappoint. Happy Customer!
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Centaine
1 reviews | Active since May 2024
18 Mar 2026, 09:35
Obsessed with my items!
Didn’t expect to love everything this much, but here we are 😅 The long jacket is warm, without being bulky and fits beautifully. Alsp grabbed the tote, it has become my everyday go-to, super practical but still looks elevated. And the sunglasses just finish off any outfit, instant confidence boost. Really happy with the quality overall, definitely worth it. Will see you again real soon 😉
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Centaine
1 reviews | Active since May 2024
18 Mar 2026, 09:35
Obsessed with my items!
Didn’t expect to love everything this much, but here we are 😅 The long jacket is warm, without being bulky and fits beautifully. Alsp grabbed the tote, it has become my everyday go-to, super practical but still looks elevated. And the sunglasses just finish off any outfit, instant confidence boost. Really happy with the quality overall, definitely worth it. Will see you again real soon 😉
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Replies (0)KS
Kassandra S
1 reviews | Active since Sept 2024
18 Mar 2026, 08:51
Amazing quality and super fast delivery
Really impressed with Duck Apparel. Ordered recently and my parcel arrived so quickly, beautifully packaged too. The jacket quality is amazing - lightweight but still super warm, and the fit is really flattering. You can tell a lot of thought has gone into the details. Definitely feels like a premium product. Overall just a great experience from start to finish. Will 100% order again!
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Kassandra S
1 reviews | Active since Sept 2024
18 Mar 2026, 08:51
Amazing quality and super fast delivery
Really impressed with Duck Apparel. Ordered recently and my parcel arrived so quickly, beautifully packaged too. The jacket quality is amazing - lightweight but still super warm, and the fit is really flattering. You can tell a lot of thought has gone into the details. Definitely feels like a premium product. Overall just a great experience from start to finish. Will 100% order again!
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Jan P
1 reviews | Active since Feb 2011
18 Mar 2026, 08:28
Absolutely the best products and service I have experienced
Absolutely the best products and service I have experienced. From start to finish, everything feels seamless and you truly feel valued as a customer. The quality is outstanding and the attention to detail really shows. I will definitely be shopping with you again. "Dankie" Duck Apparel. 🙌
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Jan P
1 reviews | Active since Feb 2011
18 Mar 2026, 08:28
Absolutely the best products and service I have experienced
Absolutely the best products and service I have experienced. From start to finish, everything feels seamless and you truly feel valued as a customer. The quality is outstanding and the attention to detail really shows. I will definitely be shopping with you again. "Dankie" Duck Apparel. 🙌
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Replies (0)JM
Jenny M
1 reviews | Active since Apr 2025
13 Jan 2026, 15:15
Dissapointing Service even at no cost to them
Bought a jacket for my daughter in law for Christmas, and because we are outside the 30 days for exchange, even though we offered to pay the courier costs both ways they will not exchange for a bigger size.
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Jenny M
1 reviews | Active since Apr 2025
13 Jan 2026, 15:15
Dissapointing Service even at no cost to them
Bought a jacket for my daughter in law for Christmas, and because we are outside the 30 days for exchange, even though we offered to pay the courier costs both ways they will not exchange for a bigger size.
0
Replies (0)N