Undelivered card

I have been calling dsv to arrange for my card delivery from 11th of my with bo luck i even went to the bank on saturday the 16th and still did not get my card because it is with dsv.i had arranged with then at first but they ended up sending am sms that they can not get hold of me of which it was a lie. You call them and have to wait for a consultant for over 45 min and they end up hanging up your phone. The question i have for them is that are they still going to deliver my card or i should go to standard babk to close my account ?