Dr. Mogamat S Jacobs (Obstetrics and Gynaecology) Bellville Melomed

<p>Since April 2016 Dr. Jacobs has been my gynaecologist he is an excellent doctor (peoples person etc.) however the staff employed at the practice is incompetent. My first unpleasant expereince was when I needed to claim back from my medical aid. I've paid the practice directly and afterward requested an account from the accounts department of the practice in order to get my refund from my medical aid.  Unfortunately the accounts lady did not generate the invoice correctly, she did not specify what the practice charged for a specifi tariff code and after several emails back and forth I escalated the matter to my legal advisor to interevene because I grew tired of expalining myself, when the accounts department saw that the matter was now escalated to my legal avisor (copied them in on the email to my advisor) I suddently within minutes received the correct account.</p> <p> </p> <p>Hilary van der Vent (Senior Secretary) is incompetent. Hilary informed me that the practice does not send documents via email to patients (be it a prescription or letter of motivation etc) as the patients provide incorrect information. In a email today (12/10/2016, that I've sent to Hilary) I asked the following "Good Aternoon Hilary. Thank you for the notification. Please inform Dr. Jacobs that he is an excellent Doctor however I think it would be best for me to find another doctor. For me having to come to your office to collect a document each time (when need be) is an inconvenience that I can’t afford during my work hours. Our last telephonic discussion you’ve mentioned that this is due to incorrect information you receive/take down from patients, what I don’t understand is that we’ve been corresponding via email (I’ve been sending you documents via email) yet you still cannot send me documentation via email? If this rule is cast in stone, please cancel my appointment for next week because this is an inconvenience for me. Thanks" after I've sent this email I received an sms at 14:12 to inform me that my appointment was cancelled. Wow! talk about poor service and not wanting to go an extra mile for a client? As mentioned the doctor is fantastic but the staff I've been dealing with I can't say the same, Hilary appears to be inexperienced and do not have customer service experience or she has no idea what it means.</p>