BAD SERVICE.

On the 26th of February I phoned there Call Centre wanting to apply for Wi-Fi and was put through to the sales department. Service was quick and payment arrangements was sent via WhatsApp. The next day I made the payment and two days after that the technician came to my house to tell me that he is unable to install Wi-Fi at my place because there are no fiber connections. I phoned the Call Centre the next day and was referred to their WhatsApp service which is a total disaster. Struggling to get hold of someone for 3 consecutive days without any help. I was sent from pillar to post, and no one could assist me and try and resolve my problem. Eventually on the fourth day someone help me and did my refund of R439 asking me for my bank details and proof of payment, and proof of bank account which i have WhatsApp him. I was then told that the refund would take up to 10 to 12 days. Today is the 23rd of March and yet I haven't received any refund at all. Phoning their Call Centre is a total waste of time. Never ever have i experienced such bad service .