mose D's Profile | Hellopeter

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mose D

Active since Mar 2018

6

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0

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Reviews

6 reviews

5 months ago

BAD SERVICE.

On the 26th of February I phoned there Call Centre wanting to apply for Wi-Fi and was put through to the sales department. Service was quick and payment arrangements was sent via WhatsApp. The next day I made the payment and two days after that the technician came to my house to tell me that he is unable to install Wi-Fi at my place because there are no fiber connections. I phoned the Call Centre the next day and was referred to their WhatsApp service which is a total disaster. Struggling to get hold of someone for 3 consecutive days without any help. I was sent from pillar to post, and no one could assist me and try and resolve my problem. Eventually on the fourth day someone help me and did my refund of R439 asking me for my bank details and proof of payment, and proof of bank account which i have WhatsApp him. I was then told that the refund would take up to 10 to 12 days. Today is the 23rd of March and yet I haven't received any refund at all. Phoning their Call Centre is a total waste of time. Never ever have i experienced such bad service .

0 replies

5 months ago

EXTREMELY BAD SERVICE

Two weeks ago, I have app**** for Wi-Fi, I got the number from a friend. Everything went off well when I phoned them, immediately someone answered the phone, and I was helped and given a reference number to make a payment. Three days somebody from Vuma phone me and told me that they will be able to come the following week to install the Wi-Fi. The gentlemen came and told me that he is unable to install the Wi-Fi because there are no electricity cables in the box. The evening, he phoned again and told me that I must contact Web Africa and tell them. And that's where the problem starts. Web Africa don't take calls they divert you to their WhatsApp platform. For the past 3 days i have dealt with 5 different people, namely Tiffany K, Kristen J, Aamirah M, Zanele M and Kutlwana M. And yet nothing has been done. I told all of them that i want to cancel and would like to be refunded but nothing gets done. Every time i get a response your patience will be highly appreciated during this time or please note that we are currently experiencing a high chat volume.

1 reply

49 months ago

Bad service

Terrible customer, collecction and billing system ever that i have experience in my whole entire life. Never ever will i recommend anybody to take out any products with them.

0 replies

Truvalast Formula

61 months ago

Atrocious services.

I have purchases tablets for me on 20/05/2021 and didnt know that it was an overseas company. After paying with my credit card only then i saw it was because the amount that was taken from my bank account was more than R3000.00. I then phone my bank to cancelled the transaction and was told that they couldnt because i paid by credit card. I then phone the company to cancelled the order with immediate effect. I was then told that it would be cancelled. The next day the manager phoned me telling me that the order was captured already and i can only cancelled it when i have received the package. Up untill today i have received any package even after phoning numerous times to the company. Every time i was told by the agent that the manager will contact me asap but to no avail. Now that is totally unacceptable and it is extremely bad service which i got from them.

0 replies

62 months ago

Prompt services.

The best ever within an hour the money was paid into my account. such superb services is rare nowadays.

1 reply

81 months ago

Mr daniels

i have cancelled my retirement annuitty on the 7 november 2019 hoping that i could get my money by the 8 december 2019, i got an sms on the 10 december to say i can call the call centre on *** with a reference number only to be told that i am at the wrong department. The consultant then put me back to their switch board and i got cut off again and had to phone back again and waited until thy kingdom come. i then put the phone down thinking i will phone back within half an hour again, but to no avail, nobody answers the phone.

1 reply

Review Distribution

5 Star

2 (33.3%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

4 (66.7%)

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