Doves funerals not to be trusted

I am very dissapointed. My Mother (Petronell Susanna van Jaarsveld) passed away on the 5th of January 2026. The one policy paid out but there is still another outstanding policy (1740006921/7), outstanding until today. Funeral no: F0355515 Invoice no: 10398368 I also would like to mention that the date of her death on your invoice is incorrect????? I have actually reacehed the point where I don't want to query anymore because it doesn't help. I am also dissapointed because we had to pay for a hole package regarding her cremation all thou we did not make use of everything?????? and then there is still the outstanding policy?????? Does Doves really think that I am going to leave this issue just to go away???? well a am not going to let it happen!!!!!!!!! Please resolve this outstanding policy, otherwise I will go to the police to open a case of theft and then I will give my laywer instructions with all the details. Once again I am very dissapointed and I will defenetly not recoment this funeral service to anyone.