Doves Funerals and Insurance

Based on recent customer reviews, Doves Funerals and Insurance is facing significant customer dissatisfaction, with grieving families consistently reporting frustrations around claim processing, policy disputes, and administrative errors on death certificates. A recurring theme is poor communication, with customers mentioning ignored emails, unanswered calls, and unresponsive agents during emotionally difficult times. Many long-standing policyholders express disappointment over debit order inconsistencies, lapsed policies, and unexpected payout shortfalls. Amidst these concerns, isolated positive feedback highlights individual staff members at certain branches who demonstrate professionalism, empathy, and attentive service when assisting bereaved families.

Doves Funerals and Insurance has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 22 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 267 hours 8 min. Hellopeter has tracked Doves Funerals and Insurance across 360 total reviews. How is the TrustIndex calculated? →