Double click Beds and Furniture Factory Direct
Claimed Business
|1.8|5 Reviews (last 12 months)|This business does not respond to reviews
Double click Beds and Furniture Factory Direct
Claimed Business
|1.8
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.8|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFG
Fiona G
1 reviews | Active since Jan 2019
11 Feb 2026, 21:09
REFUND LAY-BY
I made a lay-by then cancelled now waiting for a year to refund me. They requested proof, I WhatsApp it now their chats are lost and mine as well. Surelly they have bank statements, my bank is charging for history statements, they keep making promises.
Helpful (0)
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Fiona G
1 reviews | Active since Jan 2019
11 Feb 2026, 21:09
REFUND LAY-BY
I made a lay-by then cancelled now waiting for a year to refund me. They requested proof, I WhatsApp it now their chats are lost and mine as well. Surelly they have bank statements, my bank is charging for history statements, they keep making promises.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2017
10 Jan 2026, 17:13
Bad service and NO customer care!
2 seperate bad experiences with them last year, but the worst is my beds, still under warranty but 3 and half months later still have not received my new beds. Even messaged the manager in Dec but he ignored my messages and the sales ladie or store manager from Vanderbijlpark had an excuse every week as I have to enquire and she also in Dec ignored my calls and messages! When you phone and ask for a manager number, they aren't allowed to give that out! Seriously pathetic and will never buy anything from any Double click store again!!!
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Anonymous
1 reviews | Active since Jan 2017
10 Jan 2026, 17:13
Bad service and NO customer care!
2 seperate bad experiences with them last year, but the worst is my beds, still under warranty but 3 and half months later still have not received my new beds. Even messaged the manager in Dec but he ignored my messages and the sales ladie or store manager from Vanderbijlpark had an excuse every week as I have to enquire and she also in Dec ignored my calls and messages! When you phone and ask for a manager number, they aren't allowed to give that out! Seriously pathetic and will never buy anything from any Double click store again!!!
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Quintin B
1 reviews | Active since Nov 2022
3 Oct 2025, 19:18
Please be careful to purchase
. I did a layby for over 6 months on two single beds and a lounge suite. I made the final payment a few days ago. Firstly they couldn't tell me when delivery could take place and then promised to get back to me but never did. Then they started ignoring my phone calls and WhatsApps. My wife and I even went to their store and they made us wait for over a half an hour . Still could not supply us with a decent answer. Please see WhatsApp I received from the store eventually after I had to follow up myself again with them: Good day so no one has The couch because it's discontinued but the warehouse is still making One for you and we also did place an order For The bed you'll get it some time next week. That is the WhatsApp message. I got hold of the operations manager, Anton. After I complained and argued with him. I had to follow up again with him after 2 hours. He had the following to say to me: He is happy to refund me Why am I buying at Double Click Furniture if I am complaining He took his staff's word over mine by saying that the sales lady asked if she could order the items (hence my payment was not finished yet). This is a lie as nothing had been communicated to me. When I told him that I will inform the public on Facebook regarding the above situation, he said he will make sure to block me. (Already this rings bells that he is afraid of the public knowing the truth) He has no customer experience He tries to blame you as a customer for choosing apparently a material for the lounge suit , yet it is the exact same one they had on display in their store I would like to speak to his superior but he claims he is the superior Awesome furniture but honestly a bad experience with Anton and some of his staff.
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Quintin B
1 reviews | Active since Nov 2022
3 Oct 2025, 19:18
Please be careful to purchase
. I did a layby for over 6 months on two single beds and a lounge suite. I made the final payment a few days ago. Firstly they couldn't tell me when delivery could take place and then promised to get back to me but never did. Then they started ignoring my phone calls and WhatsApps. My wife and I even went to their store and they made us wait for over a half an hour . Still could not supply us with a decent answer. Please see WhatsApp I received from the store eventually after I had to follow up myself again with them: Good day so no one has The couch because it's discontinued but the warehouse is still making One for you and we also did place an order For The bed you'll get it some time next week. That is the WhatsApp message. I got hold of the operations manager, Anton. After I complained and argued with him. I had to follow up again with him after 2 hours. He had the following to say to me: He is happy to refund me Why am I buying at Double Click Furniture if I am complaining He took his staff's word over mine by saying that the sales lady asked if she could order the items (hence my payment was not finished yet). This is a lie as nothing had been communicated to me. When I told him that I will inform the public on Facebook regarding the above situation, he said he will make sure to block me. (Already this rings bells that he is afraid of the public knowing the truth) He has no customer experience He tries to blame you as a customer for choosing apparently a material for the lounge suit , yet it is the exact same one they had on display in their store I would like to speak to his superior but he claims he is the superior Awesome furniture but honestly a bad experience with Anton and some of his staff.
0
Replies (0)JK
Junaid K
1 reviews | Active since Nov 2021
26 Sept 2025, 02:01
Warranty ****.
Really disappointed at the service. I purchased a bed which is still under a 15 year warranty. The bed is just 2 years old and is sinking in, even tho it states 120kg per each side. I contacted the Secunda branch and the person says to me that I can bring the bed to them and they can repair it but the cost would come to me even tho its still under warranty. I will definitely not purchase from this store again after being a loyal customer for many years. Really disappointing.
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Junaid K
1 reviews | Active since Nov 2021
26 Sept 2025, 02:01
Warranty ****.
Really disappointed at the service. I purchased a bed which is still under a 15 year warranty. The bed is just 2 years old and is sinking in, even tho it states 120kg per each side. I contacted the Secunda branch and the person says to me that I can bring the bed to them and they can repair it but the cost would come to me even tho its still under warranty. I will definitely not purchase from this store again after being a loyal customer for many years. Really disappointing.
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