Dolphin Beach Hotel
Unclaimed Business
|5|1 Reviews (last 12 months)|This business does not respond to reviews
Dolphin Beach Hotel
Unclaimed Business
|5
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
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Review Distribution
5|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
1 Oct 2025, 13:58
Honest and reliable, friendly staff
Thanks to the house-keeping team, front office desk and management. Our team stayed over the Sunday 28/09 and left the Monday morning 29/09. I somehow lost my purse and they notified my leader that my purse was found in one of the rooms. My leader's bday cake was also kept for us in their fridge as we had a company event to attend the Monday. I usually don't travel with the amount of money that was in my purse but I was very delighted to find all money accounted for in my purse. Thank you so much for the honesty, reliability and friendliness shown to us. All the best to the team and hotel.
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Anonymous
1 reviews | Active since Jan 2020
1 Oct 2025, 13:58
Honest and reliable, friendly staff
Thanks to the house-keeping team, front office desk and management. Our team stayed over the Sunday 28/09 and left the Monday morning 29/09. I somehow lost my purse and they notified my leader that my purse was found in one of the rooms. My leader's bday cake was also kept for us in their fridge as we had a company event to attend the Monday. I usually don't travel with the amount of money that was in my purse but I was very delighted to find all money accounted for in my purse. Thank you so much for the honesty, reliability and friendliness shown to us. All the best to the team and hotel.
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Anonymous
1 reviews | Active since Jan 2020
21 Jan 2025, 11:37
Theft
I was a guest at Dolphin Beach Hotel last week. My versace glasses were ****** from my room. I went to the beach in the morning had my glasses in my hand and went back to the room. We went out later that day which was on Sunday, came in the evening. Monday was check out day thats when i discovered my sunglasses were missing. I reported the matter and even requested a footage to make sure i went in with the sunglasses after the beach. Security checked the footage and confirmed i went in the sunglasses. Customer service communication is the pits, they sent an email yesterday after i called only to be told staff is clear, i can open a case🙄that time am in Joburg now. Who in their staff will confess that they have ****** the sunglasses, sunglasses dont have legs and didn't walk out the room. Unhappy customer
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Anonymous
1 reviews | Active since Jan 2020
21 Jan 2025, 11:37
Theft
I was a guest at Dolphin Beach Hotel last week. My versace glasses were ****** from my room. I went to the beach in the morning had my glasses in my hand and went back to the room. We went out later that day which was on Sunday, came in the evening. Monday was check out day thats when i discovered my sunglasses were missing. I reported the matter and even requested a footage to make sure i went in with the sunglasses after the beach. Security checked the footage and confirmed i went in the sunglasses. Customer service communication is the pits, they sent an email yesterday after i called only to be told staff is clear, i can open a case🙄that time am in Joburg now. Who in their staff will confess that they have ****** the sunglasses, sunglasses dont have legs and didn't walk out the room. Unhappy customer
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Anonymous
1 reviews | Active since Jan 2020
13 Dec 2016, 05:36
THEFT AGAIN
<p>My husbands IPAD and daughers SHOX speakers and Skullcandy headphones stolen from their room while they were at SEvens rugby... still waiting for a reply from the hotel :(</p> <p>They seem to have a LOT of this happening ... dont stay there its not worth the aggrevation</p> <p> </p>
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Anonymous
1 reviews | Active since Jan 2020
13 Dec 2016, 05:36
THEFT AGAIN
<p>My husbands IPAD and daughers SHOX speakers and Skullcandy headphones stolen from their room while they were at SEvens rugby... still waiting for a reply from the hotel :(</p> <p>They seem to have a LOT of this happening ... dont stay there its not worth the aggrevation</p> <p> </p>
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Anonymous
1 reviews | Active since Jan 2020
29 Oct 2015, 11:14
OUR HOTEL ROOM GOT BROKEN INTO
We experienced a terrible stay at your hotel. For a hotel that charges R2000/night it honestly wasn't worth a cent. What you're paying for is just a view of table mountain. The staff were terrible and extremely unhelpful when our stay took an unfortunate turn of events. Our room got broken into while we were still INSIDE OF THE ROOM!! I was in the shower and my friend was asleep, which makes us think it was an inside job. Our window got left open by who we assume was the cleaning staff, only to have the thieves watch us and come in when the opportunity proved right. We took it up with management, but we still haven't heard a single thing about the situation. We asked if we would be compensated, but not a single thing got brought up. We are highly disappointed with how your hotel handled the situation. <br> <br> Our rooms were disgusting. The carpets are thread bare, the pillows are terribly uncomfortable and they used home-made foam. The bathroom has mould in it and it never got cleaned (we used a wrapper in the bathroom, and the wrapper was still there the next day).
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Anonymous
1 reviews | Active since Jan 2020
29 Oct 2015, 11:14
OUR HOTEL ROOM GOT BROKEN INTO
We experienced a terrible stay at your hotel. For a hotel that charges R2000/night it honestly wasn't worth a cent. What you're paying for is just a view of table mountain. The staff were terrible and extremely unhelpful when our stay took an unfortunate turn of events. Our room got broken into while we were still INSIDE OF THE ROOM!! I was in the shower and my friend was asleep, which makes us think it was an inside job. Our window got left open by who we assume was the cleaning staff, only to have the thieves watch us and come in when the opportunity proved right. We took it up with management, but we still haven't heard a single thing about the situation. We asked if we would be compensated, but not a single thing got brought up. We are highly disappointed with how your hotel handled the situation. <br> <br> Our rooms were disgusting. The carpets are thread bare, the pillows are terribly uncomfortable and they used home-made foam. The bathroom has mould in it and it never got cleaned (we used a wrapper in the bathroom, and the wrapper was still there the next day).
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Anonymous
1 reviews | Active since Jan 2020
15 Feb 2015, 21:49
Does Trevor the \manager"exist?"""
I don't know where to start. If this hotel worked as hard on customer service as they do on their price increases then it would maybe be a five start and not a four star hotel. Our last day at this hotel my fianc? had dropped her ring while packing. Since we had to be out at 11 and it being 10:30 with no luck at finding the ring I went to the front desk to ask if we could stay a bit longer to look for the ring, the lady just responded with \No
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Anonymous
1 reviews | Active since Jan 2020
15 Feb 2015, 21:49
Does Trevor the \manager"exist?"""
I don't know where to start. If this hotel worked as hard on customer service as they do on their price increases then it would maybe be a five start and not a four star hotel. Our last day at this hotel my fianc? had dropped her ring while packing. Since we had to be out at 11 and it being 10:30 with no luck at finding the ring I went to the front desk to ask if we could stay a bit longer to look for the ring, the lady just responded with \No
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