Bad treatment & bad service

I was involved in an accident on the 3rd of February 2023. My car was towed to DME autobody Vereeniging. It stayed there for about 3 months. When I finally got it back, it had some faults and I had to take it back. The person who was assigned to help me, Andries he ended up very rude to me and closed the trellidor on my face, shouting at me telling me that my car was eaten by rats. I then had to ask for the owner who came out very polite and committed that he will sort out my car. He is quite the opposite of his employee, he fixed the problem and even changed my brake pads for free, I just bought the brake pads & he didnt charge me for labour. After that the car came back with the dashboard message regarding the brake assist, I had to take it back and was told it will take a day. I took it back yesterday, Monday the 29th May. Around 15h30 I called to check when will I get it back, only then the rude Andries told me that they wont finish it same day. He didnt even had the decency to atleast make me aware that my car wont be back same day as promised. This morning I called to check what time can I get the car back, I have to go to work and I work in Pretoria. Andries was very rude and told me he cannot always call people about my car. I told him he should call to make follow up because its about 5months now they struggling with my car. As we speak I dont have a car and I was supposed to be at work. The treatment I got from Andries is so bad that it traumatized me more than the accident itself. I would like however, to thank the owner, the receptionist & the drivers who showed ubuntu & treated me with respect.