Delay in Prescription Letter – DMC Investigation Beyond Promised 14 Days

I am raising a concern regarding DMC’s handling of my African Bank account prescription letter.

- On initial contact, DMC advised that the matter would be resolved within 14 working days. - Today, after following up, I was informed that the case is still under investigation and could take up to a month. - This contradicts the original timeframe provided and creates unnecessary delays in my debt review clearance process.

I have already comp**** with all requirements and submitted supporting documents. Extending the investigation beyond the promised 14 days is unreasonable and impacts my ability to obtain my clearance certificate (Form 19) from NDC.

I request that DMC honour their original commitment and provide a clear, definitive resolution date. Transparency and adherence to timelines are critical in matters affecting consumers’ credit records.