Poor customer service

I am quite disappointed with the customer service experience I’ve had with Discovery Vitality regarding my recent online order.

I have been trying to get hold of someone to assist me with questions about my order and the exchange policy for a T-shirt purchased from the Vitality Store ahead of Comrades. The first time I called, my call went through, but the consultant dropped the call while assisting me. I tried calling again shortly afterwards, and since then my calls have not been going through at all.

This has been very frustrating, especially as I need clarity urgently before the race. I would really appreciate better communication and customer support from the team.

I’m simply trying to understand the status of my order and whether exchanges are possible.