Discovery is a **** more especially vitality

Hi All,

I would like to formally express my disappointment regarding the ongoing issues with my Vitality membership and the overall handling of this matter.

My Vitality membership is billed through my employer, yet for the past three months no debit or collection was processed. As a result, my Vitality benefits have now been cancelled due to non-payment, and I am being asked to pay three months of backdated contributions in order to reactivate the benefit.

What makes this situation particularly frustrating is that this issue was not caused by me. I have always understood that the deductions and payments were being handled through the appropriate administrative processes. I have continued paying for my gym membership while under the impression that my benefits were active, only to later discover that there was an issue on the Discovery side.

When I first experienced this problem, I initially believed it was related to. However, over time it became clear that this is a administrative and service issue. Unfortunately, I have never really had a positive experience with Vitality, and situations like this are making me seriously consider changing medical aid providers next year due to ongoing dissatisfaction with the service received.

It is unfair for me to now carry the financial burden for costs that arose because administrators failed to process or manage the account correctly. With the increasing cost of living and constant fuel price fluctuations, these unexpected additional expenses place unnecessary pressure on me financially.

I kindly request urgent intervention and resolution of this matter, including consideration of waiving the backdated payments required to restore my benefits, given that the issue did not arise from any negligence on my side.

Kind regards