Zero Service Accountability

I received a letter saying my policy has lapsed. We spent numerous times asking Discovery Agents to switch my dabit order from my husband's FNB account to Capitec account. The debit order switching was confirmed!! If that is a problem then load the debit order onto my Capitec Account and reinstate my life policy with premium being deducted on 29 April. The service received from this company is absolutely disgusting. I cannot spend hours on a phone with people saying the debit order switch was done then it's not. Reinstate my policy with immediate effect. And if you want to speak to me on the phone you contact me at 16.50