Stay away from Discovery

Lodged a complaint recently was called out of the blue stating that the head of life Hawa Manjoo wanted to talk to me,I took the call I was driving this person boasted about her position and was so rude she spoke when I was speaking and interrupted me that I forgot what I was going to say,never the less she then came back to me stating that they were willing to back date my premiums to Jine 2025 which is the date I believed I joined Discovery bank as you are entitled to a discount being a banking client which I never received I then discovered that I was in fact a banking client since June 2024 and brought this to her attention and I am still entitled to back dated premiums she now says they can only back water premiums for the year with no explanation why the premiums cannot be backdated since June 2024 which is fair and reasonable as you previously wanted to back date premiums to the year...very rude and she has no respect for clients and management refuse to audit the call with her cos she is the head,irrespective that whether you are the head or a bottom level employee you must treat customers with mutual respect and be courteous.I emailed the CEO and await his response then I will take the matter to the NFO and Fais ombud.Really porr service from Discovery.

Now Discovery is going bacon their word saying that they will.ojly back date my premium refund to June 2025 when I joined Discovery bank during June 2024...very ********* behaviour and they rarely practice TCF