My Instructions were clear....

After 10+ years of not having insurance, I decided to compare companies and found Discovery to be competitive as I had taken out a health plan with them earlier in the year and received a nice discount on the premiums.

I did the application 24th April and advised the consultant that I wanted to start on 1 June 2026 as I want to close off a few things and ensure no blood tests etc. would be needed or create any issues with the premium/acceptance of policy.

TODAY, I decided to check my Discovery account to see if a transfer I had done over the weekend had cleared and to my surprise I see a double debit go off my account and was returned, with fees attached. It is not my primary bank account.

I received an onboarding email which, when I opened, showed the interview questions and that I was accepted and the policy marketing document. I am still reading through to see when I will be asked to go for blood tests, but clearly I was not informed of the fact that they will approve the policy with out blood test and that the debit order will be immediate.

I am not happy with this entire onboarding. I had such excellent service from Discovery Health and Discovery Vitality thus far and they understood my instructions and I have had no hassles obtaining information and setting up my Health and downgrading my Vitality Plan.

If the start is this shaky, I shudder to think what the claims process will be like.