A simple Beneficiary update failure

Good day,

I would like to express great disappointment with the service I'm receiving from Discovery live, not only do I have discovery cheque account, but I have Discovery medical aid, Discovery car insurance too. I have made several attempts to update my beneficiary as from inception (when I was taking up the policy) I was told that my child's details can't update. Now I'm being told that I need to sign specimen signature forms whereas this on the initial onboarding call was never mentioned, I was told to update on the Discovery App but even after several attempts this was not done. This is serious disservice to your clients as all could have just been done at inception or someone can just go back to the Initial onboarding call and listen to was said so that we can have this update done. This back and forth is really uncalled for, so kindly advise if the beneficiary update can be done or if we should just part ways?

Regards Nyiko Shipalana 0670957080