Appalling

Absolutely frustrating service from Discovery Bank. Shocked at the service. i had a credit card which was paid in full. Fica documents submitted. i get constant emails saying that i need to provide the very same documents and information that was already sent to them. after speaking to over 10 consultants over 2 days im always told i need to escalate to a team leader. the error is on our side.... after literally begging to remove the Fica block and help me get a replacement card as i cant access the app, which i might add, discovery blocked when i reported my card lost, i get told that they cannot help me. i need to wait 24-48 hours. i must make my 11 month old child wait 24-48 hours to see a doc because i cant access the funds on this card why is is so painful to get help from Discovery??????? Why are the consultants unable to provide proper resolutions to the issues i called with. i cannot unblock the account. i cannot access the app to request a new card. im begging for help to try and find another way to get a replacement card which will take 5-10 working days. i mean really. my frustration has literally gone through the roof. since when has discovery bank become so lax in resolving matters? what's the need for a call center that cannot assist clients? if this is the only way im going to get some form of help then i will insist here that i want someone to call me who has the ability to help me and not give me 100 hundred different stories