Utterly Disappointed

I've been on Dischem Health for almost two years and hardly used my Insurance benefits. When I used it for radiology in September 2025, the accounts were rejected. Reason was doctor's motivation letter had to get submitted. In November 2025, the motivation letter was submitted, but no response. In January 2026, I queried the matter and received a response on 8 January 2026, email stated motivation was referred to their Clinical team. To date, no response or outcome on the outstanding accounts. Meanwhile, Radiology24 has handed over the accounts for collection. I understand Dischem is new on the medical front, but the least they can do is to strive for excellence in order to make a dent in the market!!! I await patiently to see how long it takes their Clinical team to "assess" the Doctor's motivation for a mere shoulder Xray and an Abdominal sonar. It's not like I went for an MRI or CT scan which I know they don't cover