No Electricity for Over a Week – Shocking Service from Bettersure & Digicall

I am beyond frustrated and extremely disappointed with the service received from both Bettersure and Digicall. Shocking is an understatement. We logged a claim on 11 May for a roof leak that damaged our electrical box, leaving our home without electricity. It is now 20 May and we are STILL HAVE NO ELECTRICITY. That is over a week without power, which is completely unacceptable under any circumstances. For over a week I have called repeatedly every single day, Been sent back and forth between both companies. Well Digicall you just cant get hold of anyone. Received no updates, no feedback, no follow-ups and most time I cannot even leave a message. This is hands one of the worst services I have ever experienced as a client. This is our first claim and the level of service provided is absolutely shocking. I NEED THIS RESOVLED URGENTLY NO ONE CAN LEAVE LIKE THIS. CAN YOU PLEASE SEND AN ELECTRICIAN IMMEDIATELY!! THIS IS BEYOND UNACCEPTABLE. DO BETTER!!!!! REFERENCE NO: 954688