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Amandah P
Active since Aug 2020
2
Reviews
0
Industries
Reviews
2 reviews
Digicall
3 months ago
No Electricity for Over a Week – Shocking Service from Bettersure & Digicall
I am beyond frustrated and extremely disappointed with the service received from both Bettersure and Digicall. Shocking is an understatement. We logged a claim on 11 May for a roof leak that damaged our electrical box, leaving our home without electricity. It is now 20 May and we are STILL HAVE NO ELECTRICITY. That is over a week without power, which is completely unacceptable under any circumstances. For over a week I have called repeatedly every single day, Been sent back and forth between both companies. Well Digicall you just cant get hold of anyone. Received no updates, no feedback, no follow-ups and most time I cannot even leave a message. This is hands one of the worst services I have ever experienced as a client. This is our first claim and the level of service provided is absolutely shocking. I NEED THIS RESOVLED URGENTLY NO ONE CAN LEAVE LIKE THIS. CAN YOU PLEASE SEND AN ELECTRICIAN IMMEDIATELY!! THIS IS BEYOND UNACCEPTABLE. DO BETTER!!!!! REFERENCE NO: 954688
1 reply
DStv (MultiChoice)
73 months ago
Fraudsters. Unauthorised debits
I advise you never use their chat help. Because they will turn around and ask you to produce proof of your request. Which you wont have a record. In May I downgraded my account to DSTV easy view and disabled the explora functions. 30 June I paid R164. Mind you when I downgraded to this I wanted to pay R29 plus the decoder insurance which should not have been more than R100. But I let it be. Now 31 July they charged me R564. When I enquire and I want my refund they say I must provide proof for the downgrade. When I ask them to tell me why I paid less in June if I did not downgrade they cannot tell me. Because seemingly I did not downgrade. When I ask why the PVR is not working because it should go hand in hand with my down grade request they cannot tell me. You cannot even reverse their debit order.. I want my money ke tana..
3 replies
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