​I am writing this to express my extreme dissatisfaction with the service or lack thereof provided by Dial-a-Bed.

​I placed an order on April 24, 2026, and received confirmation on April 25 order number #2000228420. At the time of purchase, I was provided with a clear delivery window of 5 to 10 working days. Based on those terms, the latest I should have received my order was May 11. ​On May 6, noticing that there is no functional online tracking system for orders, I proactively reached out via email to request a status update. I was told the order was "pending delivery." ​Today is May 13, 2026, and I have received zero further feedback, no delivery arrival, and no explanation for the delay. As a person working in sales I value clear communication and the fulfillment of orders, Dial-a-Bed has failed on both counts. I placed my trust in this brand to manage a purchase efficiently, but the experience has been far from ideal and this is the longest I've waited for any online purchase.