RK
Rosstin K
Active since May 2026
2
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Reviews
2 reviews4 weeks ago
Prompt Resolution
I am updating my previous review regarding my recent order issue. Following my complaint, I must commend Dial-a-Bed’s team for their rapid response, they got back to me within two hours or less, and the item was successfully delivered to my door the very same day. They explained that the delay was due to severe weather conditions, specifically the recent rains and floods, which is entirely understandable. However, as a matter of good business practice and consumer transparency, I would have greatly appreciated it if this had been communicated to me earlier, rather than leaving me in the dark until I escalated the matter. That being said, I sincerely appreciate the team reaching out so quickly to rectify the situation once the issue was raised. Thank you for the swift turnaround.
1 reply
1 month ago
I am writing this to express my extreme dissatisfaction with the service or lack thereof provided by Dial-a-Bed.
I placed an order on April 24, 2026, and received confirmation on April 25 order number #2000228420. At the time of purchase, I was provided with a clear delivery window of 5 to 10 working days. Based on those terms, the latest I should have received my order was May 11. On May 6, noticing that there is no functional online tracking system for orders, I proactively reached out via email to request a status update. I was told the order was "pending delivery." Today is May 13, 2026, and I have received zero further feedback, no delivery arrival, and no explanation for the delay. As a person working in sales I value clear communication and the fulfillment of orders, Dial-a-Bed has failed on both counts. I placed my trust in this brand to manage a purchase efficiently, but the experience has been far from ideal and this is the longest I've waited for any online purchase.
1 reply
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)