SRD Grant Disputes

I am extremely frustrated with the handling of my SRD grant appeals and the complete lack of communication from the relevant offices. My SRD application has repeatedly been declined under “means_income_source_identified,” despite the fact that I am unemployed and have no regular income. The only transaction that may have triggered the system was once-off family food assistance received months ago. I immediately lodged appeals for every affected month through the official DSD tribunal portal. My appeal outcomes are still pending, yet there is no meaningful feedback or assistance available. I have attempted to contact the offices telephonically numerous times, including repeatedly today, but it is nearly impossible to get through to anyone for assistance. Emails also go unanswered. To make matters more confusing, the appeal portal only provided a single dropdown option (“identity_verification_fixed”) which did not even relate to my actual dispute regarding income assessment. At this stage, it feels like automated system flags are being repeatedly carried over without proper manual review, while applicants are left without communication or support. I have now escalated the matter further because ordinary support channels are not functioning effectively. I sincerely hope this matter can finally receive proper human review and resolution.