Pathetic service at Home Affairs Cornubia

I had a booking for the 25th of september 2025 when i got to home affairs Cornubia they were offline we waited for the staff to reshedule a date and they gave me 01 october 2025.I went on the 01st of October along with my husband who had the same date and we did our biometrics and photos.they said my id will be ready between 4 to 9 weeks I still did not recieve my id as yet it is now 7 months i want answers and i want them now.My Husband recieved his sms a week later to collect his id.and my friend that booked after me all recieved there ids.this is pathetic to wait 7 months with no feedback.neither is there any contact number to get hold of them.if they cant give me my id they must give me another date or refund my money.