Improve your standards

I'm writing to express my disappointment with the customer service I witnessed at the dental department reception. As I sat in the waiting area, I noticed a stark difference in how staff treated patients based on their race.

The receptionist greeted Caucasian patients with big smiles and warm welcomes, but African patients, including myself, were met with a stone-faced expression and lack of enthusiasm. It's disheartening to see such unequal treatment, especially when we're all paying customers.

This double standard isn't reflective of the doctors or medical staff, but it's clear that some staff need training on treating all patients with equal respect and kindness. 😊

Sincerely, Tshepo Mogano