PATHETIC SERVICE. I HATE DOING BUSINESS WITH THEM!!!!

Good day Ilona

I am writing this email in total disgust with the services of Drum.

Originally Drum said that their turnaround time for claims payouts are 30 days, The previous claim that I submitted, drum apparently received 3 days afterwards, And they gave me a specific payout date AND PAID ON THAT DATE, which annoyed me, firstly, because it was already 33 days after the claim was submitted.

The claim below was followed up on the 27th of July, and we were just told that it would be paid out with this week’s batch.

Well this week is over, and I still have not received my money.

I am sick and tired of Drum, you have absolutely no customer service whatsoever, and you have no problem about taking my money (as a portion of my premium with Asterio goes to Drum), yet, if I have a claim you always give me the runaround. This is typical behavior of a dishonest company, and it gives me the idea that you only wish to s teal my money.

I am tired of waiting for my money, I expect this money to be in my account (not only paid from you, then I must wait another 3 days, AVAILABLE IN MY ACCOUNT by 12pm today 3/8/2018. Because it’s now more than 30 DAYS AFTER THE CLAIM WAS SUBMITTED!!!- CLOSER TO 40 DAYS I am not a happy client, I must just as well not have any dental benefits, because Drum is useless!!

I am also going to post my disgust on hello peter and Facebook for the whole world to see.

I have been patient with Drum for long enough now, and you surely go out of your way to see how unhappy you can make the clients.

I expect my money available I my account by 12pm or I will take it further. (this is theft and fraud)

Regards Lika White AGS000636