Deluxe Hair Studio
Unclaimed Business
|1|23 Reviews (last 12 months)|This business does not respond to reviews
Deluxe Hair Studio
Unclaimed Business
|1
23 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Deluxe Hair Studio is facing serious and sustained criticism from its customer base. A recurring theme is non-delivery of paid orders, with customers consistently mentioning that wigs and weaves purchased online never arrived despite courier fees being settled. Reviewers frequently describe being ignored on WhatsApp, Instagram, and calls after payment. Several note receiving incorrect lengths or used bundles when items did arrive. Customers repeatedly raise concerns about refund refusals, false advertising, and a perception that the online hair business operates as a front rather than a legitimate fulfilment operation.
Performance(last 12 months):
Trustindex Rating
1.8NPS Score
-100Unlikely
TrustIndex
1.8
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|23 Reviews
Sep '25 - Aug '26
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSS
Sibongile S
1 reviews | Active since Aug 2019
10 May 2026, 06:56
Immediate payments with no immediate service
I ordered hair a week or 2 before my graduation and before making payment, i asked if they would be able to deliver before my grad and they reassured me it will be before the day and that they won't disappoint. They asked for an immediate payment which I did and gave 2 addresses of which 1 of them was closer to their business, I kept on asking when they would deliver until the day before my grad of which I advised I'll be leaving at 10am and they still advised it would be delivered before that time and only at 10:30 they texted to tell me they were tracking my order and today still I'm still waiting for my order and my grad was on the 8th of May already.
Helpful (0)
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Sibongile S
1 reviews | Active since Aug 2019
10 May 2026, 06:56
Immediate payments with no immediate service
I ordered hair a week or 2 before my graduation and before making payment, i asked if they would be able to deliver before my grad and they reassured me it will be before the day and that they won't disappoint. They asked for an immediate payment which I did and gave 2 addresses of which 1 of them was closer to their business, I kept on asking when they would deliver until the day before my grad of which I advised I'll be leaving at 10am and they still advised it would be delivered before that time and only at 10:30 they texted to tell me they were tracking my order and today still I'm still waiting for my order and my grad was on the 8th of May already.
0
Replies (0)RE
Ramokone E
1 reviews | Active since Apr 2026
3 May 2026, 09:13
Delivery,just a message that will keep me asking about my delivery, still waiting today months waiting for the ordinary delivery
Hello Hope and trust that you are doing okay Please note that we have your delivery scheduled for tomorrow. The hasty courier company services will reach out to you about this. Please be on your phone, cos second attempt of delivery will not be free. Thanks
Helpful (0)
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Ramokone E
1 reviews | Active since Apr 2026
3 May 2026, 09:13
Delivery,just a message that will keep me asking about my delivery, still waiting today months waiting for the ordinary delivery
Hello Hope and trust that you are doing okay Please note that we have your delivery scheduled for tomorrow. The hasty courier company services will reach out to you about this. Please be on your phone, cos second attempt of delivery will not be free. Thanks
0
Replies (0)RE
Ramokone E
1 reviews | Active since Apr 2026
28 Apr 2026, 11:02
DELUXE Hair Studio Pretoria - 36 Days No Delivery, No Contact, Taking Money
Warning to all customers. I have receipt proof. DELUXE took my money 22 March 2026 and ghosted me for 36 days.
Helpful (0)
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Ramokone E
1 reviews | Active since Apr 2026
28 Apr 2026, 11:02
DELUXE Hair Studio Pretoria - 36 Days No Delivery, No Contact, Taking Money
Warning to all customers. I have receipt proof. DELUXE took my money 22 March 2026 and ghosted me for 36 days.
0
Replies (0)DM
David M
1 reviews | Active since Apr 2026
17 Apr 2026, 14:58
*********** service
My colleague ordered in January 2026 and till today haven't received the product. She have paid R120 courier fees and later after paying was told it's high risk area and will not deliver. They then asked for additional R350 to get an alternative courier. She then declined the extra R350 payment for an alternative courier service. Till today she is still waiting for them. Today after repeated threat to report them, they then promised to deliver the product with PEP Store Delivery Service. We will see if they will deliver within the 7 days and will come back to update you. The current service received from Deluxe Hair Studio is not good.
Helpful (0)
|Replies (1)DM
David M
1 reviews | Active since Apr 2026
17 Apr 2026, 14:58
*********** service
My colleague ordered in January 2026 and till today haven't received the product. She have paid R120 courier fees and later after paying was told it's high risk area and will not deliver. They then asked for additional R350 to get an alternative courier. She then declined the extra R350 payment for an alternative courier service. Till today she is still waiting for them. Today after repeated threat to report them, they then promised to deliver the product with PEP Store Delivery Service. We will see if they will deliver within the 7 days and will come back to update you. The current service received from Deluxe Hair Studio is not good.
0
Replies (1)GM
Gosego M
1 reviews | Active since Jul 2023
5 Apr 2026, 16:46
*****! They don’t deliver! It’s a ****!
This is such a ****, they should be closed. They de***** so many people. I hope all the clients can get to a ***** case against them. I too have paid and there is still no delivery.Do not fall for this trap, the request an immediate payment so that you are not able to reverse it as they will not deliver!
Helpful (0)
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Gosego M
1 reviews | Active since Jul 2023
5 Apr 2026, 16:46
*****! They don’t deliver! It’s a ****!
This is such a ****, they should be closed. They de***** so many people. I hope all the clients can get to a ***** case against them. I too have paid and there is still no delivery.Do not fall for this trap, the request an immediate payment so that you are not able to reverse it as they will not deliver!
0
Replies (0)TM
lT
lebogang T
1 reviews | Active since Dec 2014
16 Mar 2026, 08:41
****mers Delux hair studio
****mers, we made a payment on 19th December never received our hair, every we make contact they are r promising next time u speak to new person they refuse to give their names, at tines they rude, tired I need the hair I ordered
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lebogang T
1 reviews | Active since Dec 2014
16 Mar 2026, 08:41
****mers Delux hair studio
****mers, we made a payment on 19th December never received our hair, every we make contact they are r promising next time u speak to new person they refuse to give their names, at tines they rude, tired I need the hair I ordered
0
Replies (0)LM
Letlhogonolo M
1 reviews | Active since Jul 2024
5 Mar 2026, 17:32
Bad Service
0 zero Disappointing experience with Deluxe Pretoria Store . I placed an order for a wig on 02/Feb/2026 and was told it would take 3-5 working days for delivery after payment. However, it's now March and I still haven't received my order. Despite paying R120 for delivery, there's been complete radio silence from the seller. As a first-time customer, I expected better communication and service. Unfortunately, I wouldn't recommend this seller to others based on this experience.
Helpful (0)
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Letlhogonolo M
1 reviews | Active since Jul 2024
5 Mar 2026, 17:32
Bad Service
0 zero Disappointing experience with Deluxe Pretoria Store . I placed an order for a wig on 02/Feb/2026 and was told it would take 3-5 working days for delivery after payment. However, it's now March and I still haven't received my order. Despite paying R120 for delivery, there's been complete radio silence from the seller. As a first-time customer, I expected better communication and service. Unfortunately, I wouldn't recommend this seller to others based on this experience.
0
Replies (0)