SS
Sibongile S
Active since Aug 2019
8
Reviews
0
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Reviews
8 reviews1 month ago
Immediate payments with no immediate service
I ordered hair a week or 2 before my graduation and before making payment, i asked if they would be able to deliver before my grad and they reassured me it will be before the day and that they won't disappoint. They asked for an immediate payment which I did and gave 2 addresses of which 1 of them was closer to their business, I kept on asking when they would deliver until the day before my grad of which I advised I'll be leaving at 10am and they still advised it would be delivered before that time and only at 10:30 they texted to tell me they were tracking my order and today still I'm still waiting for my order and my grad was on the 8th of May already.
0 replies
6 months ago
It's all about profit and not the customer
I'm am really disappointed at the effort put in to have my groceries delivered and how it was just canceled without any effort to contact me and when calling the store as I was advised by the contact center no one answered. I really loved shopping online but this experience has been the worst and shows that you don't really care about your customers. I mean I wouldn't place an order so late at night if I didn't need those things. The driver called once and didn't even attempt to hoot but I guess 1 attempt in calling a person on medication was sufficient for PNP to cancel the order because now id pay the original price instead of the specials that I got when ordering.
2 replies
14 months ago
Terrible customer service
They sent me massages days after my claim was lodged to call them, when I got a chance to call yesterday, no one advised that I needed to go do another affidavit while the initial one has all the details. When I called today and asked to speak to Lizelle, a Nhlakanipho Ngema decided to ignore my request and asked for my ID number, that's when I advised that I won't be able to provide another affidavit as all the details required are on the initial one, he advised that my claim will be rejected and when I asked to speak to the supervisor I was told they were in a meeting, I was on the call for 47 minutes 27 seconds waiting on the supervisor to take the call and some Nomaxisibe who claimed to be a 2IC just took the call when I never asked to speak to her, she insulted my intelligence and was being sarcastic to a point that I sweared on the call which was not my intention but her provoking me to that point and when I asked for her surname she said she was not allowed to provide me with one. This is not the first time I've had a bad experience with this Insurance company and everytime one has to log a claim there's run arounds where I the customer has to be calling all the time before services are rendered, there is absolutely no need for me to provide a 2nd affidavit and do not have the time to go get one as I have my life's constrains, should they not process my claim, I will be taking the matter to ombudsman and will require every last cent paid into this insurance as well as, the airtime I used to make contact as for Otto Magwaza who is said to be the supervisor, you can do more for your customers like sparing a minute from your meeting to listen to your customers needs, furthermore your consultants really require training as they are rude and don't know what good customers service is. Nomaxisibe needs to removed from her role as 2IC she has no manners whatsoever and will never take your company to anywhere with her attitude.
1 reply
18 months ago
Missing Part
I ordered 2 fans from Makro, when they were delivered there was a missing part for one of the fan's, I've been trying to contact them via e-mail and WhatsApp, the e-mails are not answered and the WhatsApp is the worst, I keep getting different consultants everyday who don't respond to my texts and when they do they don't read anything I asked for. The last advise was that I log a return even though I asked for the 1 missing part to sent, tried doing that but I was stuck on one page because it didn't move any further even with all the details entered, I sent a pdf file like they suggested to send if I'm unable to log a return and I'm still waiting on response. I don't understand why should I go though all this when I paid for 2 working fans it's been days now with me going back and forth with no clear indication as to when am I getting what I paid for and I'm really exhausted with all this BS and no seems to care, I'm currently sick and am working and still have to go through all this
5 replies
28 months ago
Disappointed at your services
Their values are based on Speed, efficiency and precision however none of that, is happening, i called in on 7th Feb 2024 to find out what was happening with my claim spoke to Mosa who told me my documents were received on the 5th, which is also a lie because i went to the store on 30th and the guy called them to confirm receipt and that he will process them to be registered and that i will receive an sms confirming registration in 3hrs, which never happened, called again on the 8th spoke to Stacey who then again said she will get the claim registered and that i would get an sms in an hour, which never happened, called again on the 9th spoke to Namuhla who then advised that it takes about 4 days to get a claim registered and i explained to her that it has been 4 days thats how i got the claim registered because i didnt want to end the call without that happening, they advised that my affidavit was not attached which makes no sense to me as i went with everything to the store. On the same day i sent the affidavit and called spoke to Alixia who then advised that the investigations would be done latest monday morning and that i would then get feedback, its tuesday today and when i called again and spoke to Brandon he advised that i might get feedback by tomorrow, if not i should call back again. I dont understand why am i doing all this calling and with whose airtime am i doing this, i have never missed any payment and to be treated like this while im in distress is totally bad services, firstly there is no truth in their turn around times, the efficiency is definitely not within the values you so have on your site, as for speed there's nothing quick in all of this, ive been sitting without a phone since Jan its February the 13th i still dont have one and to think that this insurance is the only thing that puts interest on my account every month for me to be getting this run around with different communication everyday. I'm really disappointed and fustrated
1 reply
67 months ago
VERY BAD SERVICE
I ordered a pizza online at 18:30 and got confirmation of my order 3 minutes later, waited for my order to be delivered up until i called at 20:00 spoke to Nondumiso who confirmed that my order was on its way, i waited still and when i tried calling at 21:00 and spoke to Lerato who then advised that they never received my order at all, i used my data and airtime for what and the saddest part is that this is not the first time ive experienced such with this franchise, if they dont do a no show, they deliver while you sleeping, with no explanations as to why they were delayed only to call you at 23:20 at night with nerve to tell me to get out of my bed and come collect pizza i odered at 19:00, this service is bull sh..t and if they cant service their clients they might as well close down
0 replies
73 months ago
Bad Service
I think is total BS to have a delivery service if you dont understand the term delivery, the last time i ordered from them online early in the evening, i had to wait for my order until i actually went to bed in an empty stomach, until i got a call at 11pm waking me to tell me that my delivery is outside and that was like 5 or more hours later from the time i actually ordered and now today the delivery guy called and told me i must walk more than 50 km to go fetch what is meant to be a delivery, i dont see a point of having a delivery service if i have to walk at night with my card and phone to pick up a delivery, this is just BS and im really ****ed off that i have to pay for such
0 replies
83 months ago
Game Store Card Irritated Owner
I must say this is the worst store to get credit from and im still suffering from their un-professional staff and worst communication platforms. Ever since i used the card i've had un-understandable charges that they couldn't clarify what those were for, sent them numerous e-mails both from my personal and work e-mail and also tried calling. I requested a settlement amount on the 31st July 2019 which was provided and settled the account and was advised to call back the next day because i want to close this account but when i contacted them on the 12th August, Asithini who seemed to have woke up from her sleep after 30 minutes of holding on the line said she would send a request for closure and that i would receive confirmation of this after 48hrs but the account will only be closed after 36 days. I'm still waiting on the confirmation and fail to understand how i can open an account within hours but can only close it after 36 days. I'm really upset about this and should i not receive any confirmation by the end of business day next week i am gonna report this to the Ombudsman
3 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
8 (100%)