No response to our requests.

It’s a mix review. My coffee machine, a bean to cup has been a brilliant device in my house for a number of years. I saved up for ages to buy it as we are not a wealthy family. It started to give a small issue, so I decided to take it in for a service. It had some excess steam coming out of the water spout every now and again, but still ground and pored amazing coffees. No issues. After taking it to the delonghi service agent, I told them the issue and they said it’s fine they can fix it. When I got my machine back, the steam had stopped, but they made it worse. It stopped making coffee shots, or every third or fourth attempt would work, wasting tons of coffee and rendering it unusable. I made a request on the deoinghi website, in January. I received a phone call two weeks after, and the agent understood my problem, took down our original job card number and said he would get back to me with a solution. Months went by and I heard nothing. I decided about three weeks ago, to do another online request with delonghi. I still haven’t received a call back. I am so disappointed that the service agents messed up my machine. It was at least very usable. It went in for a simple seal replacement and came back unusable. It’s as if a part that was working was removed and a unworking part put in so I would pay for further repairs. You can’t send your car in for wheel alignment and it comes back undriveable. That’s what happened and Delonghi now just leave me. I think this is unfair.