Dell laptop ...screen and motherboard issues less than a year old. Poor quality for the exorbitant price that I paid

I bought a Dell I7 laptop from Dell less than a year ago which cost just under R20 000. It is still under warranty. It seems that I may have closed my screen on my soft notepad so there was a slight Crack on the screen. I struggled to get hold of Dell support which is AI generated. I booked it into a company to do an evaluation. They opened the laptop and imagine theirs and my shock when it was discovered that the motherboard was damaged. Wow...is Dell laptops so fragile.one would think I dropped the laptop from a 10 storey building which I didn't do. Dell stated the cost to repair is over R9000 and it is not covered under warranty. I am so disappointed and will never buy a Dell laptop again. It was a waste of money. I had a demo acer slimline laptop for over 12 years which I had accidentally dropped multiple times and it still worked. Thought it was time for an upgrade but regret my decision