Complete frustration with Dell Technical Support!

I am a staunch Dell supporter and have been using a Dell laptop for the past 15 years. Although the laptop itself is a wonderful product, the Dell Customer support has been automated, resulting in utter chaos. I have been trying to get the keyboard on my laptop replaced. However, everything happens online. If you try calling customer support, you end up talking to an AI bot somewhere in the cloud, or a customer support agent somewhere in the East. After numerous challenges, I eventually managed to secure a quotation without too much trouble. I also managed to get a purchase order from my company. When I thought the repair was only a week away, I tried to order it, only to be told by a bot that either the company does not have a Premier account or I am not registered on the account. So, I am stuck. My company cannot assist, despite days spent struggling to engage with Dell Technical Support. With this lack of human support, I will certainly not buy another Dell laptop.