Really bad customer service

This company is a joke. The employees have no sense of customer service. They do not send you any notification that your parcel is out for delivery or when it will be delivered. They just decide to call at the time of delivery. In my case, I was working and not by my phone when they called. They called because their driver got lost and needed directions. By the time I called them back, they said they will get back to me and never did. I had to get back to work and assumed my parcel would be delivered and made the necessary arrangements to have it received. I checked back later on my parcel as there was no update and when I contacted back, I was told the driver is no longer in the area and is gone home so my parcel can’t be delivered. Why was I not contacted back or informed of any of this?? I paid a lot for the delivery of my parcel to receive this pathetic service.