Steer clear of Debt Restruct

IMPORTANT NOTE: This complaint was initiated against Debt Restruct. During the period this matter remained unresolved, the company rebranded to My Debt Hero (@mydebtherosa). The rebranding does not discharge their liability for the actions described below.

I was enrolled in a debt review programme by Debt Restruct (now My Debt Hero / @mydebtherosa) without my consent. I specifically enquired about information on a phone call and was never informed I was being signed up for debt review. I have proof of this in the call transcript.

Since April 2022 I have made over 52 documented requests to Debt Restruct / My Debt Hero to reverse this action. They have refused, and instead demanded I pay approximately R10,000 before they will undo the damage they caused. I should not have to pay for an ******** act committed against me.

As a result: — My bank accounts and financial transactions were placed under restriction without authorisation — I was unable to pay my Capitec loan and credit card, incurring penalties and fees — My credit score has been damaged continuously — I could not access my own credit for a medical emergency — My vehicle is broken down and I am unable to obtain a bank loan because I remain flagged as "under debt review" despite my credit record reflecting good standing

Steyn Coetzee Attorneys, acting on their instruction, also continued pursuing court proceedings despite being informed repeatedly of the dispute.

The National Credit Regulator was contacted and provided no assistance.

I am requesting that Debt Restruct / My Debt Hero (@mydebtherosa) immediately: 1. Issue the Form 17.W to cancel this debt review 2. Remove the debt review flag from my credit record 3. Reimburse all bank fees, penalties and interest incurred as a direct result of their ******** actions

A company cannot rebrand away from its legal obligations. This complaint stands regardless of what name they now trade under.

Reference: DRS3870 | ID: 7103040035086